Terms and Conditions

Last Updated: 25 August 2026

1. Introduction and Who We Are

These Terms and Conditions (the “Terms”) govern your use of the merry-snow.online website and your purchase of any products from us.

Website: merry-snow.online
Email: [email protected]
Address: Weston Ln, Tyseley, Birmingham B11 3RP, United Kingdom
Phone: +441217060102

By using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website.

2. Placing an Order and Contract Formation

  • When you place an order on our website, this constitutes an offer to purchase goods.

  • We will confirm receipt of your order via email. However, please note that this confirmation does not constitute an acceptance of the order or the formation of a contract.

  • A contract between us for the purchase of goods will only be formed when we have sent you an email confirming that the goods have been dispatched and payment has been received .

  • We reserve the right to refuse or cancel any order for reasons including but not limited to: product availability, errors in the product description or price, or if we suspect fraudulent activity.

3. Price and Payment

  • The price of the goods will be as quoted on our website at the time you submit your order. We take reasonable care to ensure that the prices are correct.

  • All prices are inclusive of VAT (where applicable) and are in GBP (£).

  • We reserve the right to change prices at any time, but changes will not affect orders that have already been confirmed.

  • We accept payment via [Specify Methods, e.g., Visa, Mastercard, PayPal]. You must pay for your order at the time of purchase.

4. Delivery

  • Delivery timescales and charges will be specified during the checkout process and may vary depending on the delivery method and location.

  • We will endeavor to deliver the goods within the estimated timeframe; however, delays can occasionally occur. If we are unable to meet the delivery date, we will inform you and give you the option to proceed or cancel your order .

  • Risk of damage to, or loss of, the goods passes to you at the time of delivery.

5. Your Right to Cancel and Returns (Consumer Contracts Regulations)

  • If you are a consumer (acting outside your business), you have the right to cancel your purchase within 14 days from the day after the day you receive the goods (the “Cooling-off Period”).

  • To exercise your right to cancel, you must inform us of your decision within this period. You can contact us via the details in Section 1.

  • You must return the goods to us at your own cost within 14 days of telling us you wish to cancel.

  • We will refund you the price you paid for the goods, including basic delivery costs, within 14 days of receiving the goods back (or proof of return).

6. Faulty or Damaged Goods

  • Under the Consumer Rights Act 2015, goods must be as described, fit for purpose, and of satisfactory quality.

  • If you receive goods that are faulty or damaged, or do not match their description, please contact us immediately. You have the right to a refund or replacement.

  • This is in addition to your statutory rights.

7. Our Liability

  • We are not responsible for any losses that are not caused by our breach of these Terms, or for losses that are not reasonably foreseeable at the time the contract is formed.

  • We do not exclude or limit our liability for death or personal injury arising from our negligence, or for fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

  • DMCC Act 2024 Compliance: We comply with all UK consumer protection laws, including the prohibition of “drip pricing.” Any unavoidable fees will be included in the headline price presented to you before checkout . We also take reasonable steps to prevent fake reviews on our site .

8. Intellectual Property

All content included on this website, including but not limited to text, graphics, logos, images, and software, is the property of merry-snow.online and is protected by copyright and other intellectual property laws. You may not reproduce, modify, or distribute any content without our express written consent.

9. Links to Other Websites

Our website may contain links to third-party websites. We have no control over the content or privacy practices of these websites and accept no responsibility for them.

10. Governing Law

These Terms and any contract between us shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Entire Agreement

These Terms constitute the entire agreement between you and us in relation to your use of our website and supersede all previous agreements.

12. Changes to These Terms

We reserve the right to update these Terms from time to time. We will notify you of changes by posting the new Terms on this page.